IT Service Desk Technician
Argonne End Point Service Technician Job Description Job Responsibilities IncludeThe primary responsibility of the Field Services Technician is to provide Deskside end-user support and service request support.
IT Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support.
In addition, intermediate knowledge of end-user applications is also required.
The desktop technician is the principal owner of the service request and the customer's overall satisfaction.
Work is managed and tracked through ServiceNow and measured through Service Levels.
The Field Service Technician Analyst is the principal owner of the service request and the customer's overall satisfaction.
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Demonstrated solid working knowledge of PC operations, including hardware, operating systems, and network settingsTroubleshoot the system problem and complete repair promptly and efficiently, ensuring minimal recurrence of the problem.
Effectively use remote assistant tools, knowledge base, and other tools to diagnose appropriately and wherever available to repair customer issues within target time limits.
Provide the customer with regular communication regarding the status of repair/installation, including notification when repairs are complete.
Appropriately document all required information in the call tracking system.
Escalate the service request to the appropriate IT support for resolution if a problem cannot be handled within provided time constraints.
Partner with team members to communicate new solutions and assist other technicians when call volume is lowContribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Required
Qualifications:
Argonne is a highly complex environment, and as such, a minimum level of experience for any junior position should be equal to or greater than the following:
Candidate shall present minimum skill/qualification level at interview.
3
years of documented IT Service experience in an enterprise environment and a minimum of a bachelor's degree in a relevant area of study.
3
years of PC support experience, diagnostic/troubleshooting, equipment repair, and software installation and upgradesAdministrative knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM)Experience with Incident Management ProcessesExperience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalentProven ability to perform Information Processing and involve a range of hardware/software solutionsConcentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardwareSound technical, analytical, problem-solving, communication, and customer service skills.
Certifications or experience may be accepted instead of a college degree.
Desired Qualification:
IT Certifications:
Microsoft, Linux, RedHat, Apple, or equivalentCompTIA IT-related certification or equal or ability to attain within three months of your hire dateExperience supporting Windows, IOS, and Linux operating systems Argonne End Point Service Technician Job Description Job Responsibilities IncludeThe primary responsibility of the Field Services Technician is to provide Deskside end-user support and service request support.
IT Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support.
In addition, intermediate knowledge of end-user applications is also required.
The desktop technician is the principal owner of the service request and the customer's overall satisfaction.
Work is managed and tracked through ServiceNow and measured through Service Levels.
The Field Service Technician Analyst is the principal owner of the service request and the customer's overall satisfaction.
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Demonstrated solid working knowledge of PC operations, including hardware, operating systems, and network settingsTroubleshoot the system problem and complete repair promptly and efficiently, ensuring minimal recurrence of the problem.
Effectively use remote assistant tools, knowledge base, and other tools to diagnose appropriately and wherever available to repair customer issues within target time limits.
Provide the customer with regular communication regarding the status of repair/installation, including notification when repairs are complete.
Appropriately document all required information in the call tracking system.
Escalate the service request to the appropriate IT support for resolution if a problem cannot be handled within provided time constraints.
Partner with team members to communicate new solutions and assist other technicians when call volume is lowContribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Required
Qualifications:
Argonne is a highly complex environment, and as such, a minimum level of experience for any junior position should be equal to or greater than the following:
Candidate shall present minimum skill/qualification level at interview.
3
years of documented IT Service experience in an enterprise environment and a minimum of a bachelor's degree in a relevant area of study.
3
years of PC support experience, diagnostic/troubleshooting, equipment repair, and software installation and upgrades3
years Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Certifications or experience may be accepted instead of a college degree.
Desired Qualification:
IT Certifications:
Microsoft, Linux, RedHat, Apple, or equivalentCompTIA IT-related certification or equal or ability to attain within three months of your hire dateExperience supporting Windows, IOS, and Linux operating systemsAdministrative knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM)Experience with Incident Management ProcessesProven ability to perform Information Processing and involve a range of hardware/software solutionsConcentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardwareSound technical, analytical, problem-solving, communication, and customer service skills.
#INDPUBLIC Recommended Skills Active Directory Group Administration Analytical Antivirus Softwares Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
IT Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support.
In addition, intermediate knowledge of end-user applications is also required.
The desktop technician is the principal owner of the service request and the customer's overall satisfaction.
Work is managed and tracked through ServiceNow and measured through Service Levels.
The Field Service Technician Analyst is the principal owner of the service request and the customer's overall satisfaction.
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Demonstrated solid working knowledge of PC operations, including hardware, operating systems, and network settingsTroubleshoot the system problem and complete repair promptly and efficiently, ensuring minimal recurrence of the problem.
Effectively use remote assistant tools, knowledge base, and other tools to diagnose appropriately and wherever available to repair customer issues within target time limits.
Provide the customer with regular communication regarding the status of repair/installation, including notification when repairs are complete.
Appropriately document all required information in the call tracking system.
Escalate the service request to the appropriate IT support for resolution if a problem cannot be handled within provided time constraints.
Partner with team members to communicate new solutions and assist other technicians when call volume is lowContribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Required
Qualifications:
Argonne is a highly complex environment, and as such, a minimum level of experience for any junior position should be equal to or greater than the following:
Candidate shall present minimum skill/qualification level at interview.
3
years of documented IT Service experience in an enterprise environment and a minimum of a bachelor's degree in a relevant area of study.
3
years of PC support experience, diagnostic/troubleshooting, equipment repair, and software installation and upgradesAdministrative knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM)Experience with Incident Management ProcessesExperience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalentProven ability to perform Information Processing and involve a range of hardware/software solutionsConcentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardwareSound technical, analytical, problem-solving, communication, and customer service skills.
Certifications or experience may be accepted instead of a college degree.
Desired Qualification:
IT Certifications:
Microsoft, Linux, RedHat, Apple, or equivalentCompTIA IT-related certification or equal or ability to attain within three months of your hire dateExperience supporting Windows, IOS, and Linux operating systems Argonne End Point Service Technician Job Description Job Responsibilities IncludeThe primary responsibility of the Field Services Technician is to provide Deskside end-user support and service request support.
IT Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support.
In addition, intermediate knowledge of end-user applications is also required.
The desktop technician is the principal owner of the service request and the customer's overall satisfaction.
Work is managed and tracked through ServiceNow and measured through Service Levels.
The Field Service Technician Analyst is the principal owner of the service request and the customer's overall satisfaction.
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Demonstrated solid working knowledge of PC operations, including hardware, operating systems, and network settingsTroubleshoot the system problem and complete repair promptly and efficiently, ensuring minimal recurrence of the problem.
Effectively use remote assistant tools, knowledge base, and other tools to diagnose appropriately and wherever available to repair customer issues within target time limits.
Provide the customer with regular communication regarding the status of repair/installation, including notification when repairs are complete.
Appropriately document all required information in the call tracking system.
Escalate the service request to the appropriate IT support for resolution if a problem cannot be handled within provided time constraints.
Partner with team members to communicate new solutions and assist other technicians when call volume is lowContribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Required
Qualifications:
Argonne is a highly complex environment, and as such, a minimum level of experience for any junior position should be equal to or greater than the following:
Candidate shall present minimum skill/qualification level at interview.
3
years of documented IT Service experience in an enterprise environment and a minimum of a bachelor's degree in a relevant area of study.
3
years of PC support experience, diagnostic/troubleshooting, equipment repair, and software installation and upgrades3
years Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Certifications or experience may be accepted instead of a college degree.
Desired Qualification:
IT Certifications:
Microsoft, Linux, RedHat, Apple, or equivalentCompTIA IT-related certification or equal or ability to attain within three months of your hire dateExperience supporting Windows, IOS, and Linux operating systemsAdministrative knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM)Experience with Incident Management ProcessesProven ability to perform Information Processing and involve a range of hardware/software solutionsConcentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardwareSound technical, analytical, problem-solving, communication, and customer service skills.
#INDPUBLIC Recommended Skills Active Directory Group Administration Analytical Antivirus Softwares Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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